Roadside Assistance
Customer care
Owning an Audi has its benefits, and now we're adding more value to your Audi experience. Combining a team of qualified customer service professionals with a comprehensive roadside assistance programme, we are dedicated to providing peace of mind, convenience and reliability when you need them most.
Toll-Free (Local): 1800-22-2834
Tel (International): 603-7841 5676
Email: [email protected]
Note: The customer care team is available Monday - Friday, 9:00am - 5:00pm, excluding Public Holidays.
Roadside Assistance
Audi Roadside Assistance is available 24 hours a day, 7 days a week and is a mere call away: 1 800 22 AUDI (2834)
Breakdown towing If your vehicle becomes disabled due to a breakdown, towing will be provided to the nearest authorised Audi Dealership or service facility.
Accident Towing In the event of an accident, 24-Hour Audi Roadside Assistance includes towing directly to the nearest authorised Audi Dealership or service facility.
On-Site Repairs
- Jump start A service operator will be dispatched to provide a battery jump start. If your vehicle cannot be driven, towing services will be provided.
- Flat tyre change If your vehicle has a flat tyre, a service operator will attempt to replace it with a spare. If you don't have a spare that is operable, towing services will be provided.
- Emergency fuel service If your vehicle runs out of fuel, an emergency supply will be delivered to get you on your way.
- Lock-out service If your keys are locked inside your vehicle, a service operator can be dispatched upon request in an attempt to gain entry. If the retrieval is unsuccessful, your vehicle can be towed to the nearest authorised Audi Dealership to gain entry at your expense.
Terms & Conditions
- Fuel, border levy, toll and telephone charges are excluded from Audi Roadside Assistance.
- The company reserves the right to revise these terms and conditions without prior notice.
If your registered Audi is disabled due to any mechanical breakdown outside of your registered home state address, you may be reimbursed for trip interruption expenses. Your coverage includes reimbursement for any one of the below with the engagement of the Audi towing service.
Accommodation Up to RM300 per person/night up to a maximum of 2 nights. Claimable for up to 3 passengers in the vehicle, 3 times a year.
OR
Alternative transportation Car rental, up to RM300 per day up to a maximum of 2 days, claimable 3 times a year.
OR
Taxi, up to RM60 per trip
Terms & Conditions
- The customer can only choose EITHER ONE of these benefits.
- Breakdowns that happen out of registered home state and repair takes more than 48 hours.
- A tow truck MUST be dispatched or activated through Audi Care.
- Arrangements for accommodation or car rental or taxi will be made through Audi Care.
- In the event the customer makes their own arrangements, a prior agreement must be made with Audi Care. Payments may have to be borne by the customer first. Original receipts are needed for claim with Audi Care.
- Any arrangements made by Audi Care will be covered if they are within the aforementioned conditions. Any further expenses will be borne by the customer.
- These additional benefits are only applicable in Peninsular Malaysia.
When in Brunei, Singapore and Thailand, cross-border towing will be covered for a maximum limit of 80 km roundtrip to the closest Malaysian border or checkpoint. Should the towing distance exceed 80 km, the customer will bear the cost of the remaining distance at RM1.50 per additional km towed.
- The Audi Roadside Assistance benefits are applicable to vehicles covered under the new vehicle warranty period, with vehicles purchased via Authorised Audi Dealerships in Malaysia.
- Charges will apply and shall be borne by owners for any services rendered outside the warranty period of the vehicle. The deployment of Audi Mobile Service is covered by individual dealership and charges may apply.
- The company reserves the right to revise these terms and conditions without prior notice.
Locate an Audi dealer
Get further information and specific offers from any of our Audi Service Centres.